FaqFrequently asked questions

A VPS or virtual private server used to host websites, applications, softwares, shopping websites, finantial applications, CRMs, ERPs, used as online data backup servers etc. In contrast to a web hosting plan, a VPS can isolate multiple applications within a single virtual machine that's dedicated to one customer. This virtual machine shares physical resources as RAM, CPU, HDD with other virtual machines except IP address, Bandwidth, Traffic, but a share of these resources is dedicated to it.

A VPS is the logical next step after a web hosting plan. A VPS gives you more freedom and root access, which gives you access to Apache, and PHP means you can change PHP variables, install an SSL certificate and any type of software. In short, a VPS gives you much more freedom, without the responsibility that comes with a physical dedicated server. On a shared web hosting, you don't control performance, so you rely on the performance provided by the shared web hosting. With a VPS, you need to choose a configuration that's suitable for your application now, and then adjust it to cater to your application's growth.

A dedicated server is for you if you want to have total control on complete server, build more complex architectures and solutions, configure more network components, deploy complex non-web-based solutions and/or have access to additional dedicated hardware components, e.g. a load balancer or firewall. Customers who need more complex and flexible infrastructures to handle an increasing number of visitors should start off with a VPS. They can then upgrade to an dedicated server.

Your VPS will be active and available within 24hrs after your payment has been validated as part of our policy after we receive payment from you.

You can host adult content on your VPS but only legal content is acceptable and website must complie with the rules of an adult website where access to minors is prohibited. Additionally AfelixWay informs the customer of their responsibility for their website content when they place order for VPS.

Every VPS comes with a dedicated public 1 IP address. However additional IPs can be added as per requirement but not compatible on all VPS plans.

No; but you can add a domain name or email service or SSL certificate by installing any web control panel like cPanel, CWP Web Panel etc. However, you can get all information about installation using our knowledgebase or you can take our Advanced Server Management services to get all requirements set by our team.

You can upgrade bandwidth speed and traffic of a VPS at any time and charges will be added from the date of additional services obtained to next billing date and processed later on monthly basis. Or you can take new VPS with your expected configuration and transfer your data (we would provide basic support through ticket support).

New dedicated server orders generally take 3 to 5 business days. However few times we can provide within 24hrs according to availability.

We offer both Linux and Windows operating systems. In Linux we offer operating system destros as Ubuntu, CentOS, Debian at no additional cost. All Windows Servers comes with additional monthly fees. In Windows we provide Windows Server 2008/2012 R2 Standard.

Minimum contract/commitment for all dedicated servers is one month. Billing will be carried on month-to-month contract based. If you want to cancel services, your server will be cancelled at the end of current billing period and you can continue using the server till that time.

Yearly contract is applicable only if our combo offers are taken. At that time, if you want to cancel contract just within three or six months of one year contract, your contract will be cancelled on last day of current contract and you can use the services till that time. However next invoice will not be generated, contract will be cancelled on the day of next invoice generation and full server will be formatted (we are not responsible for data loss, so please backup your data before cancellation) and added to our product list.

Any new dedicated server is installed with select operating system only. Login details for root access for linux using port 22 will be given to access through SSH and administration login details will be provided to access Windows server using RDP.

We provide WHM/cPanel, CWP Web Panel, VestaCP, Froxlor, ISPconfig, ZPanel, Kloxo, Plesk etc are provided by us. However few are chargable where we charge on monthly basis, few are open source or free where we charge only one time setup fees if you want us to install control panel for you.

We have a range of servers where we provide 100Mbps (megabit), 200Mbps (megabit) and 1Gbps (gigabit) connection. Connectivity will be monitored 24/7 and if we find any suspicious activity on your server, we will notify you by raising a ticket. If suspicious activities utilize more than 100% of bandwidth connection provided, we nullify IP for 30 minutes. We advice you to not go beyond 95% of bandwidth provided. We provide traffic for dedicated servers ranging from 10TB (terabyte) to 100TB (terabyte). Few of our servers are specified with unmetered traffic where you can utilize unlimited bandwidth connectivity but must not go beyond bandwidth speed (traffic beyond bandwidth connection speed is chargable). We only count outgoing bandwidth. Incoming bandwidth would not be counted against your monthly usage.

Our servers support an unlimited number of websites, parked domains and sub-domains, as long as you are within your allotted resources.

With root access you can potentially install any software on your server. If it requires a license you would be responsible for purchasing and applying the license.

Our servers, network are monitored 24/7 365 by our technical, administration and support team.

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